T-Mobile customer and not receiving our verification codes?

In the process of purchasing bitcoin several of our customers have been reporting to us that they haven't been receiving essential text messages. Athena ATMs send out verification codes to phone numbers entered by our customers as part of the login process. If you don't receive these codes you can't continue with your purchase or sale.

Thanks to a very helpful customer who was affected by this problem we have learned that it appears to be a glitch on T-Mobile's side. She was able to fix the issue by....

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  1. Logging into her my.t-mobile.com account
     
  2. Selecting Support and starting a chat session
     
  3. Reporting to T-Mobile that she could not receive SMS messages from Athena short code 57716

They were able to correct the glitch within minutes.

In the meantime, please give us a call at 312-690-4466 while at the ATM between 9 am - 5 pm CT and we can provide you with your verification code over the phone.

We're sorry for the inconvenience this has caused some of our customers.