Step One: Get a Wallet App On Your Smart Phone.
We recommend downloading the Athena Bitcoin smartphone wallet app.
WHAT IS A BITCOIN WALLET?
A bitcoin wallet is a software application that stores your bitcoin. It can be a smartphone, PC, or hardware wallet. This application stores a collection of private keys that allows you to spend and transfer bitcoin across the bitcoin network to other bitcoin addresses. The Athena Bitcoin Wallet is encrypted with a password protects the private keys within the application (wallet) from malicious actors. Unlike the Bitcoin network, the Athena wallet is controlled by only you, the owner. It's important to keep your bitcoin wallet safe and to write down your username and password on paper stored in a safe place! Unfortunately, we have seen cases of customers losing their bitcoin because they couldn't remember their passwords and did not setup password recovery.
Step Two: Bring your Smart Phone To One of Our Machines
Touch the screen to begin. The machine will ask for your cell phone number. Type it in using the physical keypad down below. The system will text you a code to that number that you will need to type into the ATM. Then the machine might ask you a question or it will allow you to begin.
Step Three: Choose “Scan QR Code”
Next you will scan your public address. Press the "Request" button in the Athena Bitcoin Wallet or an equivalent receive button in any other wallet app. Once your public address is displayed as a QR code (see image to the left), you may hold your phone's screen in front of the scanner’s red light near the keypad. When the ATM recognizes your address it will show it as a long string of characters starting with "1". You may compare the first and last digits of that address with the one on your phone to verify the address is correct. An example address is shown to the left under "Waiting for Payment...."
I GENERATED A PAPER WALLET. WHAT NOW?
IF you generated a paper wallet either intentionally or accidentally....
Step 1: Download the Athena Bitcoin smartphone wallet app (see top of this page). Once you have the Athena Bitcoin Wallet, create a wallet account. Important: Write down your username and password!
Step 2: Once you've logged in and are inside the wallet, tap the blue Send button.
Step 3: This will open up your camera. Scan the private key QR code on your paper wallet (the 2nd QR code on the bottom of the slip).
Step 4: As soon as the Athena app recognizes the private key it will pop up a white box titled "Bitcoin Private Key with Public Address". Below that will be an option to Import Funds. Press Import Funds to transfer the balance of the paper wallet into your Athena Bitcoin Wallet. A new transaction will be generated that will remain pending until confirmed. Confirmations may take anywhere from a few minutes to a couple hours in the worst case due to Bitcoin network congestion.
Step 5: Once your paper wallet transaction has confirmed you may send your bitcoin off again to a new address or keep it in your wallet until you need it. You're done!
Step Four: Insert Money, Recieve Bitcoin
When the machine prompts you to insert cash, it is ready for you to begin buying bitcoin. Start inserting your money. Bitcoin ATMs don’t take debit or credit cards. Bring cash! When you are done touch the “Finish” button on the screen and a receipt will print showing you exactly how much you have bought and the blockchain transaction ID that you can use to track your bitcoin and see how many confirmations have been completed on your transaction. Your wallet app should also tell you that you have received bitcoin.
I DON"T SEE MY BITCOIN?
Athena Bitcoin transactions are broadcast within 15-20 minutes from the time you finish at the ATM. Please wait at least that long to see your transaction appear in your wallet. There are rare occasions where this may take longer. Refresh your wallet by logging off and logging back in. Other wallets may not register your bitcoin until the transaction has been confirmed on the blockchain. This may take 10 minutes up to a few hours (worst case). The bitcoin network can sometimes be slow in confirming; this may be due to a high transaction volume. If you are concerned about your bitcoin not being sent, please check your transaction on the network by going to btc.blockr.io. Enter your wallet address and search for your transaction.
We are here to help. If you need assistance please feel free to call or chat with us.